watercolumns@bellsouth.net

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In a perfect world, there would be no reason for warranties, service departments or replacement parts. I don't think there will be any argument from any of you gentle readers that this is not a perfect world, although, if you've read Voltaire's Candide, you will be familiar with Dr. Pangloss' credo that "This is the best of possible worlds." Candide is a really good book, not that long or hard to read and it beats the heck out of Catcher in the Rye. Leonard Bernstein adapted it to make a pretty good opera and Dick Cavett used the Overture to Candide for the theme of his talk show if you remember that . . . but I digress. In this best of all possible worlds, things do sometimes go wrong, even with Otterbine products, but not that often. This is not an idle claim. Observation in the field, where bad things happen to good aerators, has shown me that Otterbine units keep on running. So marked is this tendency to run continuously trouble free, that Otterbine has warranted its entire aerating fountain line for five years, its industrial aerator line three years, and its fountain line two years, BUMPER TO BUMPER. This is not an offer one would make on an unreliable product.

BUT, if and when something bad happens to your Otterbine aerator or fountain, help is never far away. Otterbine has trained hosts of distributors like me who, like me, are minutes from wherever you may be and are familiar with the workings and nuances of the entire product line. We can make most any repair to your Otterbine locally, without need to ship it back to the factory. Parts are either available locally or a standard UPS delivery interval away. Factory personnel are always available to assist local technicians with problems that may cause excessive head scratching and in the extreme case, will gladly let us ship a unit back that has stumped the local expert. The bottom line is, you are not alone in your time of need -- just call Water Columns  (or email us, or even fax us), and help will be on the way!